SSL-Secured Connection
Every transaction and piece of personal data on bajer is protected with 256-bit SSL encryption. Your data is never exposed to third parties.
Minimal Data Collection
We only collect information that is genuinely necessary for managing your account, improving our services, and meeting our legal obligations.
Never Sold to Third Parties
Bajer never sells your personal data. Partner organisations are also bound by strict confidentiality agreements.
Your Data, Your Control
You can request to view, correct, or delete your personal data at any time. Your rights are our priority.
Specified Retention Period
Your data is retained only for as long as necessary. Unless required by law, it is automatically deleted once the retention period expires.
24/7 Support Team
Our support team is available around the clock to handle any privacy-related concerns or complaints. We are committed to responding to your enquiries promptly.
Introduction & Scope of Application
Bajer is an online gaming platform for Bangladeshi users, offering Sports Betting, Live Casino, slots, and a wide range of entertainment services. By accessing bajer through our website, mobile application, or any other digital channel, you automatically agree to the terms of this Privacy Policy.
This Privacy Policy is intended to clearly explain what personal information bajer collects about you, why it is used, with whom and under what conditions it may be shared, and what measures we take to keep your information secure.
We believe user privacy is a fundamental right. All operations at bajer are conducted to ensure maximum protection of your personal data while collecting only what is strictly necessary. This policy is drafted in accordance with international data protection standards — particularly the guidelines set out by the GDPR.
Important: This Privacy Policy may be updated periodically. The latest version will always be available on this page. If any significant changes are made, we will notify registered users by email.
If you disagree with any part of this policy, please refrain from using bajer's services or contact us — we will do our best to address your concerns.
What Data We Collect
Bajer collects only the information necessary to provide its services, verify identity, process financial transactions, and fulfil legal obligations. The categories of data collected are detailed below.
2.1 Registration & Identity Information
When you open an account with bajer, you will be required to provide the following information:
- Full name (as per National ID)
- Date of birth (for age verification)
- Mobile number & email address
- Current Residential Address
- National ID or passport number (for KYC verification)
2.2 Financial & Transaction Information
Bajer retains the following information to manage financial transactions:
- Deposit & Withdrawal History
- Type of payment method used (full card details are never stored directly)
- Mobile banking number (e.g. bKash, Nagad, Rocket)
- Transaction date, time, and amount
2.3 Usage Data & Activity Logs
When you use the platform, the following technical information is collected automatically:
- IP address and device information (operating system, browser version)
- Login & Logout Times
- Gaming activity history (bet amounts, game types, outcomes)
- Session Duration & Navigation Patterns
- Cookie & Local Storage Data
| Data Categories | Collection Method | Mandatory |
|---|---|---|
| Identity Information | Registration Form | Strictly Necessary |
| Financial Information | Payment Gateway | Required for Transactions |
| Technical Information | Automatic Logging | For Security Purposes |
| Cookie Data | Browser | Optional (Consent-Based) |
| KYC Documents | Upload | For Legal Verification |
How Your Information Is Used
Bajer uses the data it collects solely for the specific, legitimate purposes listed below. No data is used for unrelated purposes.
3.1 Service Delivery & Account Management
Your information is used to create your account, verify logins, recover passwords, and ensure each game session runs smoothly. Deposit, withdrawal, and bonus processing also fall under this category.
3.2 Identity Verification & KYC
In compliance with international Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines, we verify the identity of registered users. This is essential for fraud prevention and platform security.
3.3 Customer Support & Communication
Our customer support team uses your name, contact details, and account history to assist with any questions, complaints, or issues you raise.
3.4 Security & Fraud Prevention
Platform security is maintained by detecting unusual transactions, multiple accounts, or suspicious activity — protecting the interests of all users.
3.5 Personalized Experience & Marketing
By analyzing your gaming preferences and usage patterns, we may send you relevant offers and promotions. You can unsubscribe from marketing emails at any time.
Please note: bajer never sells your data to third-party advertisers. Marketing communications are exclusively related to bajer's own services.
Data Sharing & Third Parties
Bajer never sells your personal data. However, limited information may be shared with trusted partners in specific circumstances. Any such sharing is always governed by strict agreements and carried out only for necessary purposes.
4.1 Payment Processing Providers
Necessary financial information is shared with trusted payment gateway providers to process transactions. These providers comply with PCI-DSS, the international standard for financial security.
4.2 Game Software Providers (Game Providers)
Licensed game providers such as Pragmatic Play, Evolution Gaming, and NetEnt process only the minimum session data required to run their games. They do not have access to your full profile.
4.3 Legal Authorities
We may be legally required to disclose certain information to relevant authorities in response to court orders, government investigations, or other legal obligations. Where possible, we will endeavor to notify you in advance.
Warning: bajer never sells or transfers your data to advertising networks, data brokers, or unrelated third parties.
Technical Measures for Data Protection
Bajer has implemented industry-leading technical and administrative measures to protect your personal data. Our security infrastructure operates across the following layers:
Data Transmission Encryption
All data transmitted between your browser and our servers is sent over encrypted channels using TLS 1.3 protocol and 256-bit SSL certificates.
Database Encryption & Access Controls
Stored data is protected with AES-256 encryption. Only authorized personnel may access specific data on a need-to-know basis, in accordance with Role-Based Access Control (RBAC) principles.
Two-Factor Authentication
2FA is available to keep your account secure. SMS or OTP verification at login prevents unauthorized access to your account.
Regular Security Audits
Regular Penetration Testing and Vulnerability Assessments are conducted by independent third-party security experts.
Data Breach Response Plan
In the event of a data breach, affected users — and, where applicable, the relevant regulatory authority — will be notified within 72 hours.
That said, no system is 100% secure. You should also stay vigilant — use a strong password, be cautious when logging in over public Wi-Fi, and report any suspicious activity to us promptly.
Data Retention & Deletion Policy
Bajer retains your data only for as long as it is needed to fulfil the relevant purpose or as required by legal obligations. Once the designated retention period expires, data is securely deleted or anonymised.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Profile Information | While the Account Is Active | Service Provision |
| Financial Transaction Records | 7 Years | Legal & Regulatory Obligations |
| KYC Documents | 5 Years | AML Guidelines |
| Game History | 3 Years | Dispute Resolution |
| Customer Support Contact | 2 Years | Quality Improvement & Reference |
| Analytical Cookie Data | 90 Days | Service Quality Monitoring |
Following account closure, and subject to any legal obligations, we will begin the process of deleting or deactivating your data within a maximum of 30 business days.
Your Rights as a User
Bajer believes you should have full control over your personal data. We therefore guarantee you the following rights. To exercise any of these rights, please contact our support team.
Right to Access Data
You have the right to know what information bajer holds about you and the purpose for which it is used.
Right to Rectification
If any of your information is incorrect, you may request a correction or update.
Right to Erasure
Subject to legal limitations, you may request the deletion of your personal data.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be temporarily suspended.
Right to Data Portability
You may request a copy of your data in a machine-readable format (JSON or CSV).
Right to Object
You have the right to object to marketing communications or certain types of profiling.
Upon receiving a request to exercise your rights, bajer will respond within 30 business days. In complex cases, this period may be extended by a further 60 days, and you will be notified in advance should that be necessary.
Minor Protection Policy
Bajer is a responsible gaming platform that places the protection of minors as its highest priority. Use of our platform by anyone under the age of 18 is strictly prohibited.
9.1 Age Verification Process
Providing your date of birth at registration is mandatory. Age is confirmed via national ID or passport during KYC verification. Additional documentation may be requested in cases where there is any doubt.
9.2 Guidance for Parents & Guardians
Parents and guardians are strongly advised to install Parental Control software on their devices and take steps to prevent minors from accessing online gaming sites. If you suspect that an underage person has used your device to register on bajer, please notify us immediately.
Important Notice: We do not knowingly collect personal data from minors. Should we become aware that such data has been collected, it will be deleted immediately and the associated account will be closed.
Minimum age requirement — no exceptions
Age verification is mandatory for every account
Response Time for Suspicious Accounts
No intentional record of data collected from minors
International Data Transfers
Bajer operates an international platform, and in some cases your data may be processed on servers located in other countries. All such transfers are subject to the following safeguards:
- The recipient country or organisation maintains adequate data protection standards
- A formal Data Processing Agreement (DPA) is executed for every international data transfer
- Standard Contractual Clauses (SCC) are applied where relevant
- Recipient organizations are contractually required to ensure equivalent levels of data protection
If you would like more details about international data transfers, please get in touch with our support team.
Changes & Updates to the Privacy Policy
This Privacy Policy may be updated from time to time due to business changes, new legal requirements, or technological developments. We are committed to maintaining full transparency with every change we make.
11.1 Notice of Changes
For significant changes, we will:
- We will notify you via your registered email address
- We will display a notification when you log in to the platform
- We will update the "Last Updated" date at the top of the page
Minor editorial corrections (such as spelling fixes) may not be announced separately.
11.2 Continued Use After Changes
If you continue using bajer after a new policy takes effect, this will be considered your acceptance of the updated Privacy Policy. If you do not agree, please request the closure of your account.
Privacy Contact
For any questions, concerns, or requests to exercise your rights under this Privacy Policy, please use the contact channels below. Our Data Protection Officer will respond to your message promptly.
Email Support
For any privacy-related concerns, reach us by email. We aim to respond within 48 hours.
[email protected]Live Chat
For immediate assistance, use our live chat. Our trained team is available around the clock.
Active 24/7If your complaint remains unresolved, you have the right to escalate it to the relevant data protection authority. bajer fully respects this right.
Common User Questions
Here are the answers to the most frequently asked questions from bajer users.
Bajer's customer support team is available 24/7, seven days a week. For any privacy-related matter — including data access requests, deletion requests, or suspected data breaches — you can reach us through the following channels:
- Live Chat: Available 24/7 and the fastest way to get a response — typically connected within 5 minutes.
- Email: [email protected] — Email us for complex matters; detailed responses are provided within 48 hours.
- Account Panel: You can open a support ticket directly by logging in and navigating to the "Support" section.
To submit a complaint or exercise your rights directly with our Data Protection Officer (DPO), please send an email with the subject line "DPO Request".
Under bajer's policy, each individual is entitled to only One Account manage. Opening multiple accounts under the same person's name is strictly prohibited.
For Members of the Same Household: Two adult members of the same household may each open a separate account using their own ID and contact details. However, if both accounts share the same IP address, our system will automatically initiate a verification process.
For the same device: Attempting to log in to multiple accounts from the same device triggers a signal in our anti-fraud system. This may initiate a verification process on the accounts involved, and in irregular cases, an account may be temporarily suspended.
If a legitimate situation arises — such as two members of the same household using the same network — informing our support team in advance can help avoid any complications down the line.
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